Information for new Home Care Package (HCP) customers
If you have recently been referred to Fed by Jed we would like to go over the process of placing your first home care package (HCP) order. First of all I would like to thank you for choosing Fed by Jed, and welcome you onboard.
Alternatively, if you are a new HCP customer, or are thinking of moving your funded meals from another provider to Fed by Jed, the below information may prove helpful - please read on.
Benefits of HCP meals with Fed by Jed
All meals are cooked locally in Bannockburn and are prepared using fresh locally sourced ingredients
Fed by Jed have four unique, colour-coded menus that rotate on a four week basis. Giving you variety in meals each week. View the full home delivery menu here
Each of the four menus offer meat, chicken, fish and vegetarian main meal options. The menu also contains soups and desserts
All meals can be heated in the container they are supplied in. The special containers allow the main meals to be heated in the microwave (approximately 3-5min once defrosted) or oven (approximately 30mins)
Orders can be placed online or over the phone Monday afternoon between 12pm-4pm on 0440 138 481
Plus, you are not locked in to ongoing orders or a contract
How the Fed by Jed HCP menu works
Fed by Jed have four unique colour coded menus that rotate weekly. The menus follow the order of Green, Red, Blue, Yellow and then cycle back to Green and repeat through. The four menus are designed to offer variety of meals throughout the month to ensure you have a variety of options each week. Every menu includes soups, main meals and desserts. The main meal menu always offers vegetarian and pescatarian meals as well as chicken and red meat options.
To know what colour menu will be delivered each week we have created a handy calendar for your reference. You can view the calendar online here or download a print friendly version. We ask that you please place your orders by midnight Monday one week prior to delivery. Weekly orders are accepted or you have the ability to place multiple orders at once.
How to place a HCP ready-made meal order
Orders can be placed in one of two ways:
Via the online order form. Please visit this link and place your order. Note that you will need to have an account setup with Cookaborough (our online order system). You can begin the process of setting up a HCP funded account by clicking here. The account will then need to be approved by your service provider. Alternatively, if we have received a referral from your provider we will have created an account for you. Your account login details will be sent to the email address we were provided with your referral. If we have not provided you with login details, please get in contact if you would like help to set this up.
Placing an order over the phone. Call the Fed by Jed team on a Monday between 12pm-4pm to order for the following weeks delivery. Please call us on 0440 138 481 to place your order over the phone. Please note that phone orders are only accepted on this designated phone number between 12pm-4pm Monday.
Making a payment
If you order online you will pay your 30% contribution when ordering. The remaining 70% will be invoiced to your home care provider. If you place an order over the phone – we will ask you to provide your credit card details to process your 30% contribution at the time of ordering. The remaining 70% will be invoiced to your service provider.
If you have any questions about placing your first order please do not hesitate to get in touch with me on (03) 9362 4699. I look forward to providing tasty chef prepared ready-made meals to you.
Jordi