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Frequently Asked Questions
Home Delivery FAQ
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How do I place an order for home delivered meals?
Orders for the home delivered frozen menu can be made online with our ordering system at Cookaborough. Additionally, you can download a print version of the order form to fill out at your convenience.
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When do I need to place a delivery order?
The Home Delivered Frozen Menu needs to be placed by 5pm Tuesday the week before delivery.
We welcome monthly orders for those ordering using our printed order form. If you are ordering online, and like to plan ahead, we always have our weeks of menus open for orders.
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How do I know which menu is being delivered this week?
At Fed by Jed we have created four distinct menus that rotate weekly. This ensures you are never restricted by choice.
In order to know which menu will be delivered each week we have created a handy calendar for your reference. View the calendar online here. Additionally, you can also download a print friendly version of the calendar suitable to stick on the fridge for easy reference.
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Why the different coloured menus?
The four-coloured menus offer a quick reference guide to our rotating menu schedule. The menus rotate in the order of green, red, blue and yellow. The cycle then begins again with green.
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Can I order meals from each coloured menu and have them delivered in the one week?
No, unfortunately we are not able to deliver meals from multiple coloured weeks in a single delivery. Ordering from a non-delivery week's menu is not feasible due to the menu cycle. We prepare all meals to order and are limited by space, therefore can not hold meals to be delivered at a later stage.
By providing a rotating menu we are able to offer a diverse range of meals to our customers throughout the month.
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What areas do you deliver to?
Fed by Jed are proud to deliver throughout the Golden Plains and Geelong Region. Our delivery network includes Anakie, Armstrong Creek, Bannockburn, Bell Park, Bell Post Hill, Belmont, Breakwater, Buckley, Corio, East Geelong, Geelong, Gherang, Gheringhap, Gheringhap, Gnarwarre, Grovedale, Hamlyn Heights, Herne Hill, Highton, Inverleigh, Lara, Lethbridge, Lovely Banks, Manifold Heights, Marshall, Maude, Meredith, Modewarre, Mt Duneed, Mt Moriac, Newcomb, Newtown, Norlane, North Geelong, North Shore, She Oaks, Shelford, St Albans Park, Teesdale, Wandana Heights, Warralily, Waurn Ponds, Whittington, Winchelsea and Windsor Park.
Unfortunately, we do not deliver to Leopold or the Bellarine Peninsula.
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What day do you deliver?
If you live in Anakie, Bannockburn (Bannockburn has both Monday and Tuesday delivery - get in touch if you would like to know which day delivery will be for your address), Batesford, Bell Park, Bell Post Hill, Breakwater, Corio, Gheringhap, Hamlyn Heights, Herne Hill, Highton, Lara, Lethbridge, Lovely Banks, Manifold Heights, Maude, Meredith, Newtown, Norlane, North Geelong, North Shore, She Oaks, St Albans Park, Whittington and Windsor Park - your Home Delivered Frozen Menu meals will be delivered during office hours on a Monday.
For those that live in Armstrong Creek, Bannockburn (Bannockburn has both Monday and Tuesday delivery - get in touch if you would like to know which day delivery will be for your address), Belmont, Buckley, East Geelong, Geelong, Gherang, Gheringhap, Gnarwarre, Grovedale, Highton, Inverleigh, Marshall, Modewarre, Mt Duneed, Mt Moriac, Newcomb, Newtown, Shelford, Teesdale, Wandana Heights, Warralily, Waurn Ponds, Whittington and Winchelsea, - meals are delivered each Tuesday during business hours.
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Can I arrange delivery on a day not listed?
No sorry. Due to other catering commitments and staff scheduling - all frozen meal deliveries can only occur on our scheduled days.
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How much does delivery cost to my location?
At Fed by Jed we offer flat rate delivery no matter how many meals you order at a time. Once you have met the minimum order requirement the delivery fee is set at a flat rate of $6, no matter the location within our delivery network.
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I live in an area not listed in your delivery locations - can I still order from Fed by Jed?
Yes we may still be able to deliver meals to you. For other areas not listed please contact us to find out.
Unfortunately, we are not able to deliver to the Bellarine Peninsula and Leopold at this point in time.
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What details do I need to provide when making a home delivery order?
When making a Fed by Jed delivery order please be sure to include your name, contact number, email address, delivery address and food order. Plus any food allergens. Feel free to use the online order form with Cookaborough or download an order form.
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How can I pay for my home delivered meals?
For those ordering online, payment is made at the time of ordering.
If you place your order via the printed form or over the phone we will provide you with an invoice at the end of the month. This can be paid in cash to your delivery driver, via cheque, by direct debit (we can help you set this up) or by credit card over the phone on a Friday between 8am-12pm.
Contact us to discuss the best option for you.
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Are meals delivered hot or cold?
All Fed by Jed meals are cooked fresh with quality ingredients then frozen ready for delivery. To ensure a long life for delivered meals and the freshest flavour - they are then delivered frozen ready to heat at your convenience.
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How are the delivered meals supplied?
The meals within our delivery menu are delivered to your door and supplied in bags with ice blocks to ensure they remain frozen.
For any repeat customers we request that these bags and ice blocks are returned to Fed by Jed for our future use. A failure to return multiple bags and/or ice blocks will incur a fee. We thank you for your understanding.
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How do I heat my home delivered meal?
Many of our meals can be heated in the container they are supplied in. Some are best heated in an oven while others can be heated in the microwave.
Please download the reheating instructions for a helpful guide. Alternatively you can find all the meal labels on the Menu Label Downloads page.
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I have some allergies - can I see what ingredients are in a meal before ordering?
You sure can! All the home delivered meal labels are available online to download. These include a list of ingredients and allergens, as well as heating instructions. You will find all the menu labels on the Menu Label Downloads page.
The FBJ Shop FAQ
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What is the address of your shop?
The Fed by Jed shop is located at Shop 2 9-11 Burns St, Bannockburn 3331.
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What are the shops opening hours?
The current plan for the Fed by Jed shop is to open Wednesday 9-5pm, Thursday 9-5pm and Friday mornings 9-12pm.
These hours may change - please keep an eye on our social media in case of any updates.
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Is the shop a cafe?
No, sorry the shop is not a cafe. The main purpose of the space is to offer our team a large commercial kitchen to prepare all the ready-made meals and prepare for catering events, while also providing a small shop front.
The shop will allow us to expand and upscale ensuring we are able to meet increasing demand for our ready-made meals. Plus the space provides a dedicated area to sell direct to the public in the small shop area at the front.
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Can I pick up a weekly order from the shop instead of having it delivered?
Unfortunately due to space constraints we are unable to offer pick ups of weekly meal orders from the shop.
A range of frozen meals from the rotating menu will be available during opening hours if you would like to drop in and purchase something from our stocked freezer.
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What can I buy in the shop?
The Fed by Jed ready made frozen meals will be stocked each week - come in any time during our opening hours to pick some up.
Most Wednesdays we have a fresh and hot lunch available for purchase until sold out. Please check our Facebook or Instagram account to see what is available on the day.
Additionally, we generally cook different fresh meals for sale each Thursday afternoon and Friday morning available from our fridge section. These fresh meals vary week-to-week, with limited quantities available of each meal. Each week we post stories on Facebook and Instagram - so keep an eye out for what is available. It’s first in best dressed - sorry.
One of the most popular options is a family sized meat or vegetarian lasagne. Get in quick to grab yours!
Catering FAQ
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Can you provide plates and cutlery for my event?
We don’t own plates/cutlery but we can rent them for your event.
Additionally, boxes, napkins, plates etc are not included in the listed prices and will not be automatically provided. We are happy to arrange the purchase of these for your function at cost price. If you require any of these for your event please ask for more details.
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Can you prepare something not listed in the catering menu?
Requests for anything not included in the catering menu are welcome. We can work with you to ensure catering is tailored to suit your event and budget. Contact us to discuss what you’re thinking.
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Do you prepare my event?
The Fed by Jed team will come out to your home/business/kitchen and heat up, plate up and clean up after your event. Please note however that hot food drop-off depends on location.
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Is there a minimum requirement to order from the catering menu?
Please note that all pricing is for a minimum of 20 guests. Events for guests less than 20 may incur an increased per person charge dependent on selections and circumstances surrounding your event.
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What does the pp include?
Cost per head is for food only. An extra charge of $50 per hour per staff member applies for staff required to heat, serve and clean up.
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Is GST included in the listed pricing?
Please note that GST must be charged for jobs and is not included on the price list. Thank you for your understanding.
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Can prices ever vary from those listed in the catering price list?
Prices may vary depending on requests for quantities or items not listed in the catering menu. All requests or suggestions welcome. Prices are also subject to change without notice but we always do our best to keep our prices up-to-date.
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How do I arrange Fed by Jed catering?
Please feel free to contact our team via the form on the contact page or email us.
Even if you are looking for further information on what Fed by Jed can do to cater for your event, please get in touch. We are always happy to provide additional information.